Return and Refund Policy

Thank you for shopping with Fairy Hooks.

Fairy Hooks sells digital products only, including downloadable digital crochet patterns and related digital files. Because our products are delivered electronically, there are no physical items to return.

Digital Products

All products sold by Fairy Hooks are digital downloads or digital content. No physical product will be shipped.

Once a digital product has been delivered, downloaded, accessed, or made available to you, it cannot be physically returned.

Returns

Because our products are digital, we do not accept returns.

You do not need to send anything back to us, and we do not accept returned files, printed copies, or any other materials.

Refunds

Refunds may be provided where required by applicable consumer protection laws.

For customers located in the European Union, you may have a legal right to withdraw from an online purchase within 14 days, unless an exception applies.

For digital content that is not supplied on a physical medium, such as downloadable PDF patterns or other digital files, you may lose your right of withdrawal once the digital content has been supplied, downloaded, or accessed, if you have given your express consent to immediate access and acknowledged that this means you lose your right of withdrawal.

By purchasing and accessing a digital product from Fairy Hooks, you understand that the product is digital content and that once it has been made available to you, there may be no right to cancel or receive a refund, except where required by law.

Before Download or Access

If you purchased a digital product but have not yet downloaded, accessed, or received the file, you may contact us at support@fairyhooks.com as soon as possible.

If applicable law gives you a right to cancel and no exception applies, we will process your refund in accordance with those legal requirements.

Duplicate Purchases

If you accidentally purchased the same digital product more than once, please contact us at support@fairyhooks.com with your order numbers.

We will review the situation and may issue a refund for the duplicate purchase where appropriate.

Download or Access Issues

If you have trouble downloading, opening, or accessing your digital product, please contact us at support@fairyhooks.com.

We will do our best to help you access your purchase. Please include your order number and a brief description of the issue so we can assist you more quickly.

Product Descriptions

Please read the product description carefully before purchasing. Our listings explain that the products are digital items and not finished physical crochet products.

Due to the nature of digital products, we generally cannot offer refunds for reasons such as changing your mind, purchasing the wrong item, not having the required materials, or expecting a physical product, unless required by law.

How to Request Help or a Refund

To request help or ask about a refund, please contact us at:

Fairy Hooks
Email: support@fairyhooks.com

Please include your order number, the email address used at checkout, and a brief explanation of your request.

We will review your request and respond as soon as reasonably possible.